Cancellation Policy

Cancellation Policy

Last Updated: September 20, 2026

RideWalaNY understands that plans can change. This policy explains how cancellations, no-shows, and ride changes are handled.

1. Customer Cancellations

Customers may cancel a ride request as soon as possible through the available booking or contact options.

Any cancellation fee that applies will be disclosed during the booking process or before the ride is confirmed.

2. Late Cancellations

A cancellation fee may apply when a customer cancels after RideWalaNY has accepted the ride and committed time or resources to the trip.

The applicable fee will depend on the booking terms provided to the customer.

3. No-Shows

A customer may be considered a no-show if the customer is not present at the confirmed pickup location after the applicable waiting period.

A no-show fee may apply when disclosed during the booking process.

4. Ride Changes

Customers should request changes to pickup locations, destinations, passenger count, or scheduled times as early as possible.

Changes may affect the fare and are subject to availability.

5. Driver or Service Cancellations

RideWalaNY may cancel or decline a ride when necessary because of safety concerns, vehicle problems, severe weather, operational issues, legal requirements, or circumstances outside reasonable control.

If RideWalaNY cancels a prepaid ride and the customer is entitled to a refund, the applicable refund will be processed through the payment method used for the booking.

6. Refunds

When a refund is applicable, processing times may depend on the payment provider or financial institution.

7. Questions

If you have a question about a cancellation or charge, contact RideWalaNY through the Contact page.

By booking a ride, customers acknowledge that they have reviewed and accepted the applicable cancellation terms.